Returns and Exchange Policy

Returns and Exchanges

Eligibility:
Customers may return or exchange items within 30 days of purchase. Items must be unused, with original tags and packaging intact. Used items are not eligible for return or exchange.
To request a return or exchange, email info@horze.co.za with your order number and reason.

Exceptions:
Items with embroidery are non-returnable and non-exchangeable.
Sale items are eligible for returns or size exchanges if unused and in original packaging.

Faulty Items:
Report faulty items within 30–45 days. Management will review and respond within 7 business days.

Exchange Details:
Return items to:
Horze South Africa
50 Annesu De Vos Street, Vanderbijlpark, 1911

Accepted courier options:

If an order was sent incorrectly by our warehouse, Horze will cover collection costs and ship the correct item at no charge.
For other exchanges, customers cover return shipping. The first replacement per order ships free of charge.

Returns Process

Email info@horze.co.za with your order number and reason for return or exchange.
Once approved, provide the tracking number for your parcel.

Send returns to:
Horze South Africa
50 Annesu de Vos Street, Stephanopark, Vanderbijlpark, 1912

Refunds

Refunds are issued for damaged, faulty, or incomplete deliveries. Minor variations in product details do not qualify.
To request a refund, return the item with clear reasons. Horze covers return shipping if the error is ours.
Allow 7–10 days for processing and refund issuance.

Lost Parcels

Compensation for lost returns or exchanges requires a postal tracking code.

Shipping Policy

Orders placed before 2 PM on business days ship the same day; after 2 PM, the next business day.
Estimated delivery within South Africa: 2–4 business days.
Free shipping on orders over R800.00; flat rate of R104 for other orders.
Door-to-door delivery requires a physical address.
Track orders using your tracking number.

Guarantee: Delivery times are targets, not guarantees, and may vary due to unforeseen delays.

Note: Horze South Africa does not ship internationally. For international orders, visit www.horze.eu or www.horze.com.

Contact

For any questions, contact info@horze.co.za.